The marketplace

Our marketplace is a comprehensive and personalised product with over two million properties worldwide. Today’s online marketplaces and sharing economies, like Amazon, eBay and Uber, are common because they can connect interested parties quickly and easily. 

We connect owners and property managers with potential guests and provide an online platform for complete transactions, from bookings to payments. And because every traveller and every property is unique, we use our data-driven approach to make the right match.

Our marketplace provides a platform you can rely on to conduct business safely and securely. 

The marketplace offers these features:

• Secure platform for renting and listing a property
• Guarantees payment to the lister and the property to the traveller
• Tools to support transactions: online booking and payments, plus Instant Booking
• Ongoing fraud monitoring
• Legal framework for transactions
• 24-hour customer support

Improving your performance in the marketplace may seem like a lot of work, but following some simple guidelines can help your property stand out. The Big 4 is a framework that can help you create amazing end-to-end traveller experiences.

Your dashboard can do more than just help you manage your account and renew listings. It also provides valuable market insights that can help increase your bookings and revenue.

For property managers who use software, the dashboard works with your software to provide competitive insights specific to our marketplace. Here you'll find valuable information on how travellers search and book, and how your properties perform.

Before a traveller books a property, they usually spend some time shopping around. They weigh the pros and cons of multiple properties — from price and location to specific amenities — before they choose. Knowing what travellers value most when they book a property in your market can give you a big advantage!

Learn which properties are performing well. Your dashboard can also display information about recently booked properties and properties with a lot of views. Explore further to learn more about what makes the most popular properties stand out, and how your listings compare. 

Look at your market insights 

Ranking metrics in your dashboard show how your properties are performing. These metrics can help you identify how you can improve your property and guest experiences to appear in more search results. You can also see which metrics determine whether your property qualifies to become a Premier Host. 

Check your ranking metrics