Understanding the new traveller mindset

From price and flexibility to sustainability and inclusion, do you know what is most important to your guests?

Our latest research reveals how traveller preferences are shifting and what they value when booking travel today. 

Find out what travellers value

Download the main Traveller Value Index Report now to learn how people approach booking decisions, and what they value most when reserving holiday rentals in 2021. 

Then, dive deeper into industry-specific, holiday rental insights by downloading the snapshot report below.


Download the report   

Download the snapshot


Travellers value flexibility

The ability to get a full refund is a top consideration for travellers. However, flexible policies become a major factor when booking family holidays.

Travellers value enhanced cleaning

After receiving a full refund, holiday rental travellers value enhanced cleaning and disinfection methods above all other considerations.

Travellers value contactless experiences

Travellers prefer contactless guest experiences, particularly while checking in and out.

Travellers shop with their values

Over half of travellers prefer to select — and are willing to spend more on — properties that have environmentally-friendly and inclusive policies.

Explore more

Download the main Traveller Value Index Report, then dive deeper into industry-specific, holiday rental insights in our snapshot report.


Download the report

Download the snapshot



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