A chargeback is when a traveller asks their bank or credit card provider to cancel their payment, usually due to a poor experience. While chargebacks are rare, they can occur after any credit card transaction. After a chargeback is initiated by a traveller directly with their credit card provider or bank, the deadline to dispute the request can be as soon as within 72 hours.
With thousands of issuers and several credit card networks, the outcome of a dispute can never be guaranteed, and credit card networks own the final decision. Fortunately, few travellers abuse chargebacks, and credit card networks have built-in protections to prevent fraudulent behaviour.
The best way to prevent chargebacks is to consider a traveller’s perspective and address any concerns beforehand that could possibly cause a chargeback. Ask yourself: if you were in a traveller’s position, would you expect a refund or feel misled by the listing?
Our platform also protects from chargebacks in two ways:
- Proactive fraud protection: our fraud engine helps reduce the risk of fraudulent transactions on our platform, which in turn reduces the risk of fraud-related chargebacks.
- Chargeback-fighting professionals: a dedicated team that works behind the scenes to gather the information needed and ensures the chargeback has been properly filed and disputed on your behalf.