They’re booked and on their way! Give your guests a great experience so you can earn that five-star review.
Ensure that travellers can find and access your property. Providing timely check-in instructions is an essential part of their pre-arrival experience. At a minimum, provide them with the property address, check-in time and detailed instructions on how to access your property.
Prepare your home for guests. From kitchen essentials to toiletries, guests expect your home to be stocked with all the basics for a great stay. Review these checklists to make sure you have everything.
Maintain a safe holiday rental. Protect travellers by providing essential safety equipment and features in your property. These include carbon monoxide and smoke detectors, fire extinguishers, first aid kits, deadbolt locks and outdoor lighting. Visit the trust and safety page to learn more.