Preparing for your first guest

• Ensure that travellers can find and access your property. Providing timely check-in instructions is an essential part of their pre-arrival experience. At a minimum, provide them with the property address, check-in time and detailed instructions on how to access your property. 

Provide this using our welcome guide feature.

• Prepare your home for guests. From kitchen essentials to toiletries, guests expect your home to be stocked with all the basics for a great stay. Review these checklists to make sure you have everything.

Add amenities to your listing
From your dashboard, visit ‘edit property’ then ‘amenities’.
 

• Maintain a safe holiday rental. Protect travellers by providing essential safety equipment and features in your property. These include carbon monoxide and smoke detectors, fire extinguishers, first aid kits, deadbolt locks and outdoor lighting. Visit the trust and safety page to learn more.

Add safety features to your listing
From your dashboard, visit ‘property’, then ‘edit property’ and ‘healthy and safety’.
 

• Get the support you need. Find service providers to help you with everything from photography to check-in and maintenance, so you can relax and know that everything’s taken care of.