Travelers tell us they often struggle to find a vacation rental listing price they can trust because of the various fees and extra costs that are applied during or after a booking is made. To help travelers feel certain they are making the right choice in accommodations, we recommend being as transparent as possible with your rates and fees.
Any mandatory fees, or fees a traveler can’t opt out of (such as cleaning fees), should be labeled clearly and explained in detail on your listing. This will help to avoid any “sticker shock” for travelers when they see the final quote.
All stay-collected fees, collected on-site or during the stay (such as usage-based or optional fees), can only be collected by a host if they are listed in your description on Vrbo so the traveler is informed of them before booking. For example, hosts cannot collect fees that are only listed in a rental agreement or off the Vrbo platform.
If you manage your properties directly in the dashboard, outline your stay-collected fees in your listing description. If you manage your properties via software, be sure to include these fees in the price breakdown before travelers book.