We are deepening our commitment to diversity and inclusion

As vacation rental owners in the travel industry, you’re in the unique position of letting people across the world experience new cultures, landscapes, and ideas. 

We believe that travel can expand people’s worldviews and that this opportunity should be available to all.

We  don’t tolerate discrimination of any kind. Our vacation rental   policies have always reflected our commitment to an unbiased marketplace. All property managers, owners, and travelers are required to follow the principles of our inclusion statement: 

A PLACE FOR EVERYONE. LEAVES NO ROOM FOR HATE.

If you mistreat people, there's no space for you on our platform. 

Everyone deserves to be where kindness rules.

As part of our continued efforts to foster inclusion and diversity, Expedia Group has joined hundreds of other companies in signing the CEO Action for Diversity and Inclusion Pledge. 

Alongside 1000+ companies, we pledge to:  

• Continue to make our workplaces trusting places to have complex, and sometimes difficult, conversations about diversity and inclusion
• Implement and expand unconscious bias education 
• Share best — and unsuccessful — practices

Here are some more best practices to follow that can ensure everyone feels welcome at your vacation rental. 

• Know our policies
  • Understand our guidelines for discrimination, harassment, and inclusion.
  • Read about our policy on service animals in the United States .
• On your listings
  • Emphasize that all people and groups are welcome on your listing. For example, you may call out “LGBTQIA travelers welcome.”
  • We do not permit photos or content that discriminates or is designed to persuade certain groups from participating in our marketplace.
  • Include enough photos and a virtual tour so that travelers can get a good idea if your space fits their physical and social needs.
• Managing your business
  • Turn on Instant Booking: Many travelers who use Instant Booking  appreciate being able to book a listing without encountering potential discrimination based on things like their name or country of origin.
  • Use the same standard for each traveler when accepting and reviewing them. If you're not using Instant Booking, consider creating a list of standards that you review each traveler on so that you're consistent and fair for each one.
  • Learn about universal design  and creating an environment that gives people flexibility and choices.
  • If you witness discrimination, report it to customer service.
  • Connect with your neighbors: Ensure your neighbors know that visitors from around the world will be visiting your property. Make sure that neighbors have yours or the property managers’ phone number so they can address things such as noise complaints or where the car is parked with you to avoid unnecessary calls to authorities.
  • Keep all guest conversations secure.  We recommend keeping conversations on our site so we can assist with any reported misconduct on both sides of the marketplace.

Travel has the power to expand perspectives and enrich lives. We believe it's our responsibility to help make these opportunities available to everyone by making  impactful changes in our industry. Watch this space for updates on our progress toward making diversity and inclusion a reality in our workplaces, marketplaces, and communities.

Want to know more about how we’re taking action as a company? Read Expedia Group commits to creating lasting change blog post.