Within this report, we have one goal: deliver actionable strategies that help you drive reservations and revenue in 2021. To uncover these strategies, we conducted research with 16,000 travellers across eight international markets.
Download the report now to learn how to stand out and unlock new business in 2021 and beyond.
16,000
Responses
8
International markets
14
Key ways to drive reservations
Organised like a quick reference guide, discover what travellers want (and don’t want) at every stage of their journey.
Learn where travellers plan to visit in 2021, and how their view of travel and accommodation has changed.
In the most robust section of our findings, learn the significant ways searching and booking preferences have changed (and what remains the same), and see 7 recommended actions to drive reservations and revenue.
Learn what information guests want from you pre-trip, and how proactive communication inspires great reviews.
Learn what technology amenities guests look for and why reviews are more important today, and discover new ways to expand your guest experience to serve more travellers.
Organised like a quick reference guide, discover what travellers want (and don’t want) at every stage of their journey.
