Your housekeeping team always plays a pivotal role in the success of your business, but Covid-19 presents a new and unique challenge. If your community allows you to continue hosting guests, and you’ve made the decision to accept bookings, you’ll need to update your cleaning practices.
Work with suppliers to stock up on products that are most effective in disinfecting surfaces that may be contaminated with Covid-19 and other viruses. Ensure that your housekeeping teams are trained specifically on best practices from the Centers for Disease Control (CDC). As a part of this training, focus on disinfecting hard surfaces, sanitising soft surfaces and deep cleaning high-touch areas such as light switches, remote controls, knobs and door handles.
"It is fair to pass the increased cleaning costs to guests to compensate for the longer cleaning time and extra cleaning products required", suggests Durk Johnson. "You should mention that the property is professionally cleaned on your listings as a way to give guests more confidence to book".
You should also consider increasing turnover time between stays to account for the increased cleaning required and the safety of your operations teams.
"We are not booking any turnarounds to allow the property to sit a few days prior to maintenance and housekeeping entering", says Karen Jernigan-Bobe.
Get more information about housekeeping and cleaning procedures from Durk on VRMA’s Covid-19 resources page.