Our natural disaster support for your holiday rental

• Natural disaster cancellations won’t affect your ranking. We will waive the cancellation so it does not impact your ranking metrics or your Premier Host status. You no longer have to call Customer Service to get the cancellation waived: just select ‘natural disaster’ as the cancellation reason code. 
• If you do have to cancel and you offer a full refund, we’ll do our part by returning traveller service fees directly back to the guests. Simply direct them to contact customer service.
• We can help to block your calendar, or even hide your listing, in the event that your home is damaged or is under prolonged threat.
• When a potentially dangerous event is announced, we’ll get in touch with guests so that they know to contact you. They’ll want to know if they need to cancel or if it’s safe to proceed with holiday plans.

We recommend the following guidelines from the American Red Cross to prepare for a natural disaster.

• Download the FEMA app to get alerts and safety precautions.
• Update your safety details on your listing in the ‘Health and safety’ tab, with emergency exit routes from your property. Also consider adding one or more evacuation routes so that guests can leave the area quickly.
• Review your insurance policies . And encourage travellers to purchase trip insurance.
• Consider placing emergency kits in your home and informing guests where to find them. They’ll find these useful if they’re at your property in the event of a natural disaster.
• A natural disaster can be an incredibly anxious time. Update and communicate with guests often, especially if they’re already staying at your property.

Bookmark this article as a reference. While we hope that your holiday rental or guests are never affected, we’ll always support you in the case of a natural disaster.