Updating your credit card for pay-per-booking listings

To ensure your listings won't be disabled, make sure your credit card is updated if you're on a pay-per-booking status.

Why should you update your credit card information?

Integrated accounts with pay-per-booking listings pay a commission each month for reservations from the previous month. These commissions are charged automatically during the first week of each month to the credit card on file in the dashboard.

 

If there's an error processing the payment, an orange banner will appear on the dashboard indicating there's a balance due. If payment isn't made by the time the next Booking Statement comes out, the account is considered past due and the pay-per-booking listings will be disabled.

 

How to update your credit card information

  • Log in to your account and click the name in the upper right corner.
  • From the dropdown menu, choose Commission Settings and open the Billing Info tab.
  • Click the option to “Add a credit card.” (Currently, this is the only way to make changes to the credit card information. The Edit option may be available at some point in the future.)
  • Once you've added the correct card information, click Save and verify that the new/updated information is there.

 

To process the payment, please reach out to the Integrated Property Manager support team at pm-support@vrbo.com  or 877-239-2592. If the listings were disabled because of a past due balance, they'll become live again once the payment has been processed successfully.

 

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