Give guests a welcome guide for your holiday rental with the information they need for their stay. It may also include how to access your property and check-in instructions, so guests know what to do when they arrive.
Welcome guide
Used for
Provide incoming guests with important property information
Benefits
Increasing efficiency and traveller confidence
Overview
Make your guests feel right at home with a welcome guide that tells them everything they need to know during their stay. Your welcome guide can increase their confidence in booking and make it easy to find important information, quickly and conveniently, in one place.
Your welcome guide includes:
- Owner or property manager contact information
- Directions to the property
- Parking instructions
- Access instructions
- Check-in and check-out instructions
- Amenity instructions, such as how to use WiFi or do laundry
- Additional holiday rental information
While you’re not required to include a welcome guide for your guests, we highly recommend it. Guests who have easy access to important information are more likely to have smooth check-in experiences and leave better property reviews. Providing a welcome guide with check-in instructions, driving instructions and other property details ahead of time can make a great first impression and guest experience.
The welcome guide feature is not currently available in Japan. It is also unavailable to integrated partners at this time.
How it works
Creating your welcome guide is simple. To fill out your welcome guide, log in to your dashboard and go to ‘welcome guide’ on the left-hand side. From there you’ll be asked to provide your instructions.
Guests will be able to see some of the welcome information as soon as they book. But they won’t be able to see how to access your property or how to check in until seven days before they check in.
Seven days before check-in, we’ll send your guests an email so they can access your welcome guide through the traveller app or their account dashboard under My Trips. Now they’ll be able to view access and check-in instructions. If a booking is made within seven days of check-in, your guest will receive the welcome guide email in a few hours.
Reservation-specific access
To set up unique instructions for different bookings, reservation-specific access instructions let you provide unique access instructions for each of your guests. You can set them up in Reservation Manager.
If you have created welcome guide access instructions as well as reservation-specific access instructions, only your reservation-specific access instructions will be shared with your guests. You can also choose to only use the welcome guide or the reservation-specific access module.
Switching from Mobile Hospitality Manager
You can set up your welcome guide to include most of the information that was in Mobile Hospitality Manager, which is no longer available. However, you may notice a few changes. We’ve streamlined the welcome guide to include only the information that guests find most useful and left out information that’s already provided to guests in other places.
Note that only guests with active, confirmed bookings can access your welcome guide. Your information will no longer be available once guests check out or if they cancel the booking.
FAQs
Tell your guests to download the traveller app and log in with the same credentials that they used to create the reservation. Your guests will be able to access the information under “My Trips.”
If your guest does not want to download the app or is unable to download the app, they can access the information on the web. Your guest will log in to their account from a computer and select “My Trips” from the dropdown where their name appears at the top of the page. Then they’ll select your property to see your welcome guide content.
Welcome guide is replacing Mobile Hospitality Manager (MHM). You can set up your welcome guide to include most of the information that was available in Mobile Hospitality Manager. However, you might notice a few changes. We’ve streamlined the welcome guide to include only the information that guests find most useful and left out information that’s already provided to guests in other places.
We’ll email the guide’s content to your guests ten days before they check in.
Yes, all booked guests will receive this information before check-in. The details will no longer be available after guests check out or if they cancel.
Our easy-to-use owner dashboard will be the primary location for managing your reservations, updating rates and keeping your listing up to date. Some partners choose to use a software provider to link our systems. They still log in to the owner dashboard to leverage our more advanced tools like MarketMaker and Boost.
Yes. Please select your language below.
- Brazilian Portuguese
- Dutch
- English – US
- English – GB (UK, SG, AU, NZ)
- French (Abritel)
- German (FeWo-direkt)
- Italian
- Portuguese
- Spanish
If you haven’t found what you are looking for, visit our Help Centre for step-by-step guidance on how to use our products.
Be accommodating to individuals with special needs and their service animals.
Do not add security deposits or pet fees – service animals are not pets.
Do not request documentation for a service animal. However, you may ask whether the service animal is required because of a disability or ask about specific functions that the animal performs.
Visit your local laws page in your dashboard for more information.
If you’d like to get involved or learn more about the policy landscape in your community, please reach out to GovernmentAffairs@Vrbo.com.
Integrated property managers use third-party or proprietary software that they have connected to our travel platform to manage their listings. Integrated property managers can manage their listings directly from their software by an integration feed that automatically updates reservations, amenities, photos and more.
