Running a holiday rental is hard work. But you’re not in it alone — we’re in it together. Access insights, resources and tools to save time and drive bookings.
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Earn more bookings — and revenue — by leveraging powerful dashboard features to your advantage. These detailed tools articles explain how.
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Everyone has their favourite online travel sites. From Expedia to Hotels.com, Orbitz to Vrbo, Abritel to FeWo-direkt and Travelocity to Hotwire, Expedia Group has some of the most popular sites. Thank you for being a part of the Expedia Group family, and for helping us help families and friends make memories that last a lifetime.
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FAQs
Our easy-to-use owner dashboard will be the primary location for managing your reservations, updating rates and keeping your listing up to date. Some partners choose to use a software provider to link our systems. They still log in to the owner dashboard to leverage our more advanced tools like MarketMaker and Boost.
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- German (FeWo-direkt)
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Our mission is to bring the world within reach through our partners. Our goal is to provide our partners with the most bookings possible and, to do so, we need to provide travellers with a simple and secure online booking experience.
What we ask of you
Our marketplace standards help make it easier to book, giving travellers trust in their booking experience, so they are more likely to return in the future.
What we give you in return
- Worldwide exposure. When you list with us, your property is being shown not just to travellers searching on our platform but across our entire network of sites. This gives you access to potential travellers making over 600 million site visits each month*.
- High-quality travellers. We often hear that we are chosen by the most reliable and responsible travellers.
- Protection for your holiday rental. When you accept online bookings on our platform, we offer protections like USD 1 million of liability insurance at no additional cost. We are continuing to explore and invest in protection to make our platform the safest and most secure it can be.
- Secure payment processing. Our payments allow travellers to pay you in the most secure way possible.
*Monthly visits based on average monthly data for Brand Expedia (including Travelocity and Wotif), Hotels.com, Orbitz, Vrbo, trivago and Hotwire combined during 2016.
The details you share about your property—types of amenities, policies, proximity to popular destinations—are used when travellers narrow a search down to find a holiday rental that meets their specific needs. The visibility of your property is increased when you provide more detailed information. Great photos and information about the area help travellers imagine their stay and prompt them to book. Keeping your listing up to date with photos and amenities will help you stay competitive.
Upload quality photos that clearly and completely describe your property. Travellers use photos in many different ways: to get a quick look at the property, to scrutinise the presence and quality of your property amenities and to get excited about staying at a unique and beautiful holiday rental. Make sure you upload photos of every space at your property – especially the entrance! This is how travellers will locate your property when they drive in.
Travellers want a complete description of a property through photos, so we recommend uploading at least 25 high-quality photos to your property listing.
If you manage multiple properties on multiple sites, day-to-day activities can become cumbersome. Software can help resolve issues, including:
- Multiple calendars getting difficult to manage
- Distributing/advertising properties on multiple sites
- Accounting becoming cumbersome across multiple sites
Our payment platform is the fast, safe and easy way for guests to pay for their bookings — and for you to get paid. Our payment platform leverages world-class systems to detect and prevent fraud. Guests can pay with major credit cards, and our teams are working on additional payment methods for guests.
You can set up your payments account when you initially set up your listing or renew your subscription. In either case, log in and select the “Payments” step to complete set-up. You’ll need to enter the following information:
- What country you conduct your banking in
- Whether you’re an individual owner or a property manager business acting on a client’s behalf
- Your contact information
- Your bank account information (sort code, account number and currency)
The process should only take a few minutes, and then you’ll be able to accept payments safely and securely.
Your payouts will typically be disbursed one business day after your guest checks in. The money should be available in your bank account 5–7 business days later. If you’re a new partner, the payout for your first booking should be disbursed to your bank account 30 days after the guest’s payment. If your first booking is more than 30 days away, the payout should be disbursed one day after the guest’s scheduled check-in.
For accounts that pay on a per-booking basis, we charge a 5% commission on each booking. This commission is charged only on your nightly rates and any optional fees you charge.
Payments are managed through our secure payment platform, and payouts are typically disbursed one day after the guest checks in. To find the disbursement date for a payment, view the payments section of the reservation. You can also look in your payout summary report to see an overview of the funds you have received after commission and fees withheld from rental amounts have been deducted.
- You’ll see the new booking in your inbox and reservation list. You’ll also receive an email notification and an SMS or push notification in the mobile owner app if you have those enabled.
- A booking will also appear in your calendar.
There are several ways to make sure your listing availability is accurate to avoid declines and cancellations that could negatively impact your search ranking.
- Make sure you’ve blocked your calendar when your listing will be unavailable.
- Utilise iCal sync, a file format that you can use to import and sync calendars across multiple platforms like Google Calendar, Apple Calendar and other booking site calendars.
Fees are any extra charges beyond your nightly base rate and are often used to compensate holiday rental owners or property managers for additional services or amenities. You can choose two types of fees to charge: standard fees and custom fees.
Standard fees are the most common types of fees owners and property managers use and include extra guest fees, cleaning fees and pet fees. Custom fees are any additional fees beyond standard fees.
Revenue management is a pricing strategy that balances supply and demand in order to maximise profits. The holiday rental market continues to evolve and become more competitive, so setting rates informed by real-time market data is even more critical—MarketMaker makes that easier.