Help and FAQs

Have questions? Here you’ll find the answers most valued by our partners, as well as access to step-by-step instructions and support.

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Find step-by-step instructions for accomplishing key tasks in our Help Centre.

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Our easy-to-use owner dashboard will be the primary location for managing your reservations, updating rates and keeping your listing up to date. Some partners choose to use a software provider to link our systems. They still log in to the owner dashboard to leverage our more advanced tools like MarketMaker and Boost.

If you haven’t found what you are looking for, visit our Help Centre for step-by-step guidance on how to use our products.

Integrated property managers use third-party or proprietary software that they have connected to our travel platform to manage their listings. Integrated property managers can manage their listings directly from their software by an integration feed that automatically updates reservations, amenities, photos and more.

Visit your local laws page in your dashboard for more information.  

If you’d like to get involved or learn more about the policy landscape in your community, please reach out to

Travellers want a complete description of a property through photos, so we recommend uploading at least 25 high-quality photos to your property listing.

A virtual tour is an immersive tool that enables travellers to experience an interactive view of your property. Unlike a video, virtual tours use a sequence of 360-degree images compiled together to create a simulation of your property. Virtual tours allow travellers to navigate through your property at their own pace, controlling what they see and where they go next.

You can edit your cancellation policy in the ‘rules and policies’ section under the ‘cancellation’ policy tab. 

You can add your cleaning practices to your listing under the ‘Health & Safety’ tab in your Property Editor.

You can edit your fees in your rates settings under the ‘fees’ tab. 

Your reviews are displayed in the Reviews section of your property listing.

If you manage multiple properties on multiple sites, day-to-day activities can become cumbersome. Software can help resolve issues, including:
  • Multiple calendars getting difficult to manage
  • Distributing/advertising properties on multiple sites
  • Accounting becoming cumbersome across multiple sites

Tell your guests to download the traveller app and log in with the same credentials that they used to create the reservation. Your guests will be able to access the information under “My Trips.”

If your guest does not want to download the app or is unable to download the app, they can access the information on the web. Your guest will log in to their account from a computer and select “My Trips” from the dropdown where their name appears at the top of the page. Then they’ll select your property to see your welcome guide content.

Three days after your guest checks out, we’ll send you an email asking you to review their stay. When you submit your review, we’ll let your guest know via email and will invite them to leave their own review within 14 days.