More travellers than ever are searching for holiday rentals they can trust are clean and safe. Show your commitment to their safety by adding any cleaning practices you follow to your listing.
Cleaning practices
Used for
Setting traveller expectations
Benefits
Increase listing visibility
Overview
Cleaning practices show travellers your commitment to their safety and can put them at ease when they’re booking your holiday rental. Adding cleaning practices to your listing can also reduce the time spent answering questions.
Let travellers know that you take their safety seriously and follow cleaning practices, such as:
Cleaning and disinfecting
Cleaning and disinfecting are two different steps, and both are required to lower the risk of contamination. We recommend that you use a disinfectant approved by a government agency or health organisation. For more information on disinfecting, please see the cleaning and disinfection guidelines.
Contactless check-in
With contactless check-in, guests can check in and out without any person-to-person contact. Using a smart lock for contactless entry is convenient and allows different entry codes and access times for each guest. Make sure to test your locks often, regularly replace the batteries, repair missing or broken hardware and sanitise them between each stay.
Towels and bedding sanitation
Linens should always be washed at the highest temperature and dried completely before storing. For more tips on linen management, review the enhanced cleaning guidelines.
Time between guests
To put travellers at ease, avoid back-to-back stays. This may help minimise the likelihood of contamination by allowing enough time for an enhanced cleaning process.
Other cleaning best practices
Many partners also comply with their local government cleaning programmes or take enhanced training. You can tell travellers on your listing which programmes you’re currently following.
From your dashboard, visit ‘edit property’ then ‘health and safety’.
How it works
Adding cleaning practices to your listing is easy and will only take a few minutes. To get started, visit your dashboard, navigate to ‘edit property’ then ’health and safety’. There you’ll be prompted to answer a few questions about your cleaning practices, such as enhanced cleaning methods and disinfecting.
As soon as you provide this information, we’ll add it to your property description for travellers to view from their browser or app.
FAQs
The details you share about your property—types of amenities, policies, proximity to popular destinations—are used when travellers narrow a search down to find a holiday rental that meets their specific needs. The visibility of your property is increased when you provide more detailed information. Great photos and information about the area help travellers imagine their stay and prompt them to book. Keeping your listing up to date with photos and amenities will help you stay competitive.
Cleaning practices will be displayed under the ‘Policies’ section of your listing.
You can add your cleaning practices to your listing under the ‘Health & Safety’ tab in your Property Editor.
If you or the legal authorities in your area require Covid-19 vaccinations, please inform guests by updating your listing description. You must also include this information in your house rules. If this information is not included in your house rules, you will be responsible for refunding the booking if you need to cancel the reservation.
Cleanliness is crucial for travellers. Adding cleaning practices to your listing and property will make travellers feel safe when booking with you.
You can communicate with your guests by going to Reservation Manager on your dashboard or your owner mobile app. You can also communicate directly by email or phone as those details are given to you after the traveller has booked. Although, we do recommend that you keep all communication on our secure messaging platform.
More than four out of five travellers (82%) assume that criticism is true if the property fails to respond (Wakefield/EG, 2020). When you receive negative guest feedback, we recommend you respond with a plan to correct the problem and offer a sincere apology. You can also add any clarifying information about the negative review content if you feel it is important for future guests to consider.
Our easy-to-use owner dashboard will be the primary location for managing your reservations, updating rates and keeping your listing up to date. Some partners choose to use a software provider to link our systems. They still log in to the owner dashboard to leverage our more advanced tools like MarketMaker and Boost.
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Be accommodating to individuals with special needs and their service animals.
Do not add security deposits or pet fees – service animals are not pets.
Do not request documentation for a service animal. However, you may ask whether the service animal is required because of a disability or ask about specific functions that the animal performs.
Visit your local laws page in your dashboard for more information.
If you’d like to get involved or learn more about the policy landscape in your community, please reach out to GovernmentAffairs@Vrbo.com.
Integrated property managers use third-party or proprietary software that they have connected to our travel platform to manage their listings. Integrated property managers can manage their listings directly from their software by an integration feed that automatically updates reservations, amenities, photos and more.
